Altius Link and PKSHA Technology Inc. Begin Preparations to Offer a Joint AI Solution Utilizing AI Agents in the Back-Office BPO Domain

Integrating the strengths of both companies to deliver new BPO services that unify high-performance AI agents and BPO operations, with the aim of advancing and enhancing the efficiency of internal IT help desks and back-office operations.

This press release is a joint release from PKSHA Technology Inc. and Altius Link, Inc. Please note that it may be distributed redundantly by each company.

PKSHA Technology Inc. (Head Office: Bunkyo-ku, Tokyo; Representative Director: UENOYAMA katsuya; hereinafter, PKSHA) and Altius Link, Inc. (Head Office: Shibuya-ku, Tokyo; President and Representative Director: Hitoshi Wakatsuki; hereinafter, Altius Link) announced today that the companies have begun preparations to launch a new BPO* service that integrates high-performance AI agents with BPO operations. This service will support corporate functions such as accounting, human resources, and procurement, as well as IT help desks and industry-specific back-office BPO domains.

Objective of the Joint Solution: Resolving Challenges in AI Utilization and Entrenchment in the BPO Domain

In recent years, driven by a declining labor force and increasing hiring challenges, BPO needs have expanded to simultaneously meet the requirements for improved operational efficiency, higher quality, and consistent availability. Concurrently, the progress of generative AI technology has advanced high-performance AI agents to a level where they are practically applicable to business operations.

However, to maximize the capabilities of AI agents, it is essential to design them appropriately—including their incorporation into business flows, authority design, and knowledge management—while also establishing an operational framework that supports effective collaboration between AI and human personnel through robust governance, auditability, and continuous improvement.

To address these challenges, Altius Link, a leader in business design and large-scale operations, is partnering with PKSHA, a specialist in AI technology, to jointly prepare for the delivery of an "AI x Human Collaborative Operation" that is implemented on-site.

Overview of the Joint Solution: Back-Office BPO Utilizing AI Agents

The two companies will establish a framework to provide services, including business consulting, the provision of optimal AI agents, and post-implementation operation of the AI agents, all bundled as BPO. Preparations for this offering will initially focus on the IT help desk and back-office domain of financial institutions. These areas involve a high volume of transactions and offer significant potential for standardization and automation while simultaneously demanding specialized knowledge and judgment. Therefore, they are sectors where AI agents are expected to deliver particularly significant improvements in operational efficiency and quality.

By combining PKSHA's various AI SaaS / AI Agents with Altius Link’s operational expertise and know-how, the companies aim to advance business processes in domains that were traditionally difficult to automate, thereby contributing to increased corporate productivity and enhanced competitiveness. Going forward, the companies plan to promote the expansion of this AI agent-driven BPO model, with a view toward deploying it across other industries and business functions.

*BPO: Abbreviation for Business Process Outsourcing, which is the delegation of a company's business processes to external specialized companies.

Company Profile

About Altius Link Inc.
Altius Link is a joint venture between KDDI and Mitsui & Co. Utilizing diverse talent and group assets, the company offers comprehensive, one-stop BPO services that support corporate activities, including contact centers, back-office support, sales assistance, and IT solutions. By integrating high-value-added human operations with cutting-edge technologies like generative AI and advanced data utilization, the company promotes BX (Business Transformation) and helps enhance corporate competitiveness. With the purpose, "To make connections stronger, more beautiful, and more engaging," Altius Link aims to enrich the connections between people, companies, and society, creating value together with client companies and contributing to the development of a sustainable society.
Location: Odakyu Southern Tower, 2-2-1 Yoyogi, Shibuya-ku, Tokyo 151-8583
Established: May 1996 (Altius Link established on September 1, 2023)
Representative: Hitoshi Wakatsuki, President and Representative Director
Capital: 100 million JPY
Business Activities: BPO (Business Process Outsourcing) focused on contact centers
1.Contact center operations 2.Back-office operations 3.IT solutions operations 4.Other related operation
Corporate URL: https://www.altius-link.com/

About PKSHA Technology Inc.
PKSHA, with the mission of "shaping the software of the future," offers a range of AI and AI Agents addressing social issues.These are deployed as tailored for industries such as finance, manufacturing, and education, as well as versatile products including "PKSHA AI Help Desk," and "PKSHA Chat Agent,". The company supports future work styles and aims to foster a society where humans and software evolve together.
Company Name:PKSHA Technology Inc.
Location:Hongo Segawa Building 4F, 2-35-10 Hongo, Bunkyo-ku, Tokyo Representative:Representative Director UENOYAMA Katsuya URL:https://www.pkshatech.com/