Refreshed Flagship AI SaaS: "PKSHA ChatAgent" and "PKSHA VoiceAgent" Unveiling a New Work Paradigm Where "AI and Humans Work Together"

Name Change from "PKSHA Chatbot" and "PKSHA Voicebot," the Next-Generation Conversational AI Models, Effective August—Redefining Conversational AI as a Partner to Work Alongside People in Internal Operations and Contact Centers.

PKSHA Technology Inc. (Head Office: Bunkyo-ku, Tokyo; Representative Director UENOYAMA katsuya) has announced that its flagship AI SaaS products, "PKSHA Chatbot" and "PKSHA Voicebot," will be renamed "PKSHA ChatAgent" and "PKSHA VoiceAgent," respectively, effective Tuesday, August 5, 2025. This update reflects the company's enhanced focus on AI agents with autonomous support capabilities and aligns with the broader rollout of PKSHA's proprietary AI agent platform, "PKSHA AI Agents (※1)."

PKSHA Technology Inc. is committed to its mission of "Shaping the Software of the Future," advancing AI research and development based on proprietary technologies, such as natural language processing, and delivering value through their real-world, scalable implementation.

Background of the Name Change:

To date, "PKSHA Chatbot" has held the No. 1 market share in the chatbot sector (※2) and has been widely adopted for customer support in contact centers and for handling internal inquiry within corporations. Similarly, "PKSHA Voicebot" has secured the No. 1 share in the voicebot market (※2) due to its high-accuracy voice recognition and flexible customization. This name change signifies the company's strategic direction: An evolution of its AI to become an "AI Agent" that more actively supports user problem-solving, thereby making a more proactive contribution to resolving customer challenges.

The Customer Experience Aimed for by "PKSHA ChatAgent" and "PKSHA VoiceAgent":

"PKSHA ChatAgent" is designed to accurately understand a user's problem through natural, chat-based dialogue and aim for one-stop resolution. Beyond conducting more interactive deep dives to precisely grasp the end-user's inquiry objective and issue and guide them to the optimal solution, it achieves comprehensive inquiry handling by autonomously linking with diverse systems and information sources, such as customer information and internal data. When escalation to a human representative is necessary, it seamlessly hands over the required information to a responsible staff member, contributing to improved customer satisfaction and cost reduction.

As a first step toward this goal, new features including a multi-agent function—which autonomously selects and responds using the appropriate agent based on the customer's inquiry—and a function that provides optimal guidance by referencing knowledge accumulated through customer dialogues are scheduled to be launched this autumn.

"PKSHA VoiceAgent" will achieve the optimal response, connection to the appropriate channel, and product/service proposals tailored to the situation by deeply understanding the end-user's questions and requests through natural voice conversation and referencing relevant knowledge and customer information. Furthermore, it will strengthen customer abuse prevention functions by analyzing customer inquiry content and determining when handover to a human operator is appropriate.

As the first phase of this evolution, a proof-of-concept for an "AI Agent Function"—which provides optimal guidance for inquiries from accumulated knowledge—is underway.

Through the continued evolution of its AI agents, PKSHA Technology Inc. will strive to make communication—both between companies and customers and within organizations—smoother, richer, and more efficient.

Details regarding changes to pricing and terms of use associated with this name change will be communicated sequentially to our current clients.

※1: About "PKSHA AI Agents": https://prtimes.jp/main/html/rd/p/000000192.000022705.html
※2: Deloitte Tohmatsu MIC Research Institute Co., Ltd. "The Current Status and Outlook of the Automatic Dialogue System Market 2025 Edition" (Published April 2025): https://mic-r.co.jp/mr/03390/

About PKSHA Technology Inc.
PKSHA, with the mission of "shaping the software of the future," offers a range of AI and AI Agents addressing social issues.These are deployed as tailored for industries such as finance, manufacturing, and education, as well as versatile products including "PKSHA AI Help Desk," and "PKSHA Chat Agent,". The company supports future work styles and aims to foster a society where humans and software evolve together.
Company Name:PKSHA Technology Inc. Location:Hongo Segawa Building 4F, 2-35-10 Hongo, Bunkyo-ku, Tokyo Representative:Representative Director UENOYAMA Katsuya URL:https://www.pkshatech.com/