PKSHA Collaborates with Shinoken Group to Develop AI Sales Agent for Investment Real Estate, Scheduled for Launch This Autumn

Supporting First-Time Real Estate Investors 24/7 with Comprehensive Assistance—PKSHA Leverages Technology and UI/UX Design Expertise Cultivated through AI Agent Development and Implementation to Support the Project

PKSHA Technology Inc. (Read: Parksha Technology, Headquarters: Bunkyo-ku, Tokyo, Representative Director UENOYAMA katsuya, hereinafter PKSHA) and its group company, Xtone Inc. (Headquarters: Minato-ku, Tokyo, Representative Director: Makoto Katsura, hereinafter Xtone), are pleased to announce the commencement of joint development initiative with Shinoken Group Co., Ltd. (Tokyo Headquarters: Minato-ku, Tokyo, President: Takafumi Tamaki, hereinafter Shinoken Group). The collaboration aims to develop an AI sales agent and avatar for investment real estate, scheduled for release this autumn. The AI sales agent will integrate the sales expertise Shinoken Group has accumulated since its founding in 1990. The development draws on the technology and operational know-how gained by PKSHA through the development and implementation of its proprietary AI agents, including "PKSHA AI Agents (Note: See below for link to details)."

PKSHA Technology's mission is to "Shape the Future of Software." Based on its proprietary technologies, such as Natural Language Processing (NLP), the company conducts AI research and development and delivers value through its societal implementation.

Development Background: Reducing the Burden of Diverse Customer Inquiries and Improving Response Quality

Shinoken Group provides investment real estate to salaried workers and civil servants, enabling them to build assets with minimal self-funding. In recent years, as customer needs and lifestyles have diversified and market conditions and the environment have evolved rapidly, new challenges have emerged. These include the time required to answer increasingly varied questions and delays caused by scheduling meetings among customer, families, and sales representative.

To address these issues, the companies decided to develop an AI sales agent capable of automatically responding to customer inquiries.

This AI agent will enable 24/7 consultations until the customer is satisfied, achieving higher-quality communication tailored to each individual customer.

Development Overview: Achieving a Natural Dialogue Experience by Combining Industry Knowledge, Communication AI Technology, and UI/UX Design Expertise

The AI sales agent is designed to serve as a personalized partner that recommends optimal properties and secures applications for each customer, taking into account their diverse needs and backgrounds. It is a service that customers can access online to receive explanations about the company and its products, as well as answers to questions related to real estate investment. The AI agent possesses the negotiation expertise accumulated by Shinoken Group since its founding in 1990, during which it has sold more than 7,000 apartment buildings. Leveraging this knowledge, the agent proactively judges and proposes what information to gather and provide in response to a wide range of inquiries, thereby resolving customer concerns. Furthermore, by combining the know-how PKSHA has cultivated through the societal implementation of various AI systems that understand language and assist people, such as "PKSHA AI Agents," with the UI/UX design capabilities of its group company, Xtone, we will realize a smooth AI agent with high dialogue accuracy. After learning from Shinoken Group’s materials, data, and negotiation procedures, the service is scheduled to be provided this autumn following use-case analysis and negotiation history, machine learning, and a Proof of Concept (PoC).

Future Outlook: Revolutionizing the Customer Experience through Generative AI in Business Operations

In the real estate industry, which continues to rely heavily on analogue processes, we aim to establish an advanced model of operational automation within the industry by combining the longstanding expertise of Shinoken Group and the AI social implementation capabilities of the PKSHA Group. For customers, this will enable consultations at their convenience, eliminate information asymmetry, ensuring a high degree of transparency, and enable secure real estate investment. Furthermore, employees can focus on improving service quality, making enhancements, and developing new services that only humans can provide, ultimately strengthening the company's competitiveness.

Through this initiative, the PKSHA Group aims to realize a society where people and software evolve together by creating AI agents that offer greater convenience and comfort for both customers and sales personnel.

*About "PKSHA AI Agents": https://prtimes.jp/main/html/rd/p/000000192.000022705.html

About Shinoken Group
Shinoken Group's vision is to become a "Life Support Company for All Generations Worldwide." As a corporate group committed to addressing social issues, it provides safe and secure housing, essential life infrastructure such as energy supply, care services, and after-school day care services to children, young people, seniors, and people with disabilities and their families, supporting their lives and lifelong needs.
Company Profile
Company Name: Shinoken Group Co., Ltd.
Representative: President and Representative Director Takashi Tamaki
Location:Tokyo Headquarters: Nippon Life Hamamatsucho Crea Tower 2-3-1, Hamamatsucho, Minato-Ku, Tokyo; Fukuoka Headquarters: ACROS Fukuoka, 1 Chome-1-1 Tenjin, Chuo-ku, Fukuoka-shi
Business: Management of group companies (Pure Holding Company)

About Xtone
Xtone is a creative studio specializing in UI/UX design and engineering of websites and applications for a variety of services and products. Leveraging over 20 years of extensive experience and expertise, Xtone consistently contributes to improving user experience and KPIs by supporting the launch of new businesses, the enhancement of existing businesses, and R&D. Furthermore, it utilizes AI technology to discover innovative value in corporate services and pioneer emerging possibilities.
Company Profile
Company Name: Xtone Ltd.
Representative: Representative Director Makoto Katsura
Location: Aoyama Sunlight Building 5F, 6-5-55 Minami Aoyama, Minato-ku, Tokyo
Business: UI/UX Design and Development

About PKSHA Technology Inc.
PKSHA, with the mission of "shaping the software of the future," offers a range of AI and AI Agents addressing social issues. These are deployed as tailored for industries such as finance, manufacturing, and education, as well as versatile products including "PKSHA AI Help Desk," and "PKSHA Chat Agent," The company supports future work styles and aims to foster a society where humans and software evolve together.
Company Name:PKSHA Technology Inc.
Location:Hongo Segawa Building 4F, 2-35-10 Hongo, Bunkyo-ku, Tokyo
Representative:Representative Director UENOYAMA Katsuya
URL:https://www.pkshatech.com/