PKSHA Technology Launches New Service: "PKSHA AI Agents"

Offering AI Agents for Internal and Customer-facing Touchpoints as Solutions and Products to Strengthen Corporate Operations and Enhance Employee and Customer Experience (EX/CX)

PKSHA Technology Inc. (Head Office: Bunkyo-ku, Tokyo; Representative Director: UENOYAMA katsuya; hereinafter "PKSHA") is accelerating the social implementation of AI by launching "PKSHA AI Agents"—autonomous AI systems capable of performing tasks proactively. PKSHA is enhancing the functions of these agents and expanding their applications across both its AI Solutions and AI SaaS businesses in a wide range of domains.

PKSHA has previously developed and provided diverse AI solutions and products that understand human language and support operational improvements. Over the past year, the company has upgraded these assets to function as more proactive and autonomous AI agents. The PKSHA Group is expanding its initiatives by sequentially adding AI agent capabilities to existing products—such as chatbots and voice bots—and by introducing AI agents in areas like human resources and sales, among others. Additional details will be announced progressively ahead of July 2025, when the company will transition to a new organizational system (※1).

Currently, over 7,000 AI agents (in the product category) are operating across all 47 prefectures in Japan, positioning PKSHA as the leading domestic AI Agent provider (※2). The new PKSHA AI Agents service is intended to accelerate this expansion.

New Service: PKSHA AI Agents – Launch Background:Enabling the Customized Provision of AI Agents, a Core Element of DX, for Individual Companies.

With the rapid evolution of large language models (LLMs) and generative AI in recent years, autonomous AI agents capable of autonomously executing complex tasks are becoming increasingly prevalent. An AI agent represents a significant advancement over conventional AI and demonstrates higher autonomy and problem-solving abilities. Beyond merely answering questions, it understands a user's goals and context, coordinates multiple tasks, and acts autonomously to address highly complex demands. These agents can function as dedicated aides, supporting scheduling, information retrieval, and task execution. This growing expectations around AI Agents is due to the increasing societal recognition that AI is a critical technology for drastically improving the productivity of individuals and corporations.

PKSHA has been deploying AI Solutions and AI SaaS focused on natural language processing technology to enable communication with people across various domains. As of March 2025, these services are used by more than 70% of the top 100 Japanese companies by market capitalization. Through these efforts, the Group has accumulated practical experience and knowledge regarding effective deployment strategies and human-AI collaboration tailored to diverse corporate challenges. By implementing AI Agent capabilities into services spanning a wide range of areas—such as corporate knowledge management, task management, sales activities, recruitment, and requirements classification and Voice of the Customer (VoC) analysis in contact centers—PKSHA aims to benefit more people and realize its mission of "Co-evolution of People and Software."

Comment from Representative Director UENOYAMA Katsuya
"The evolution of AI technology is advancing at a pace far exceeding our imagination. With the emergence of LLMs and Generative AI, AI Agents are no longer limited to supporting efficiency; they now have the potential to autonomously execute complex tasks and open the door to a new society where humans and AI collaborate.

PKSHA Technology will drive this transformation by leveraging the natural language processing technology cultivated since our founding and the expertise gained through the on-site implementation of over 7,000 AI Agents.

We envision a society where AI is not merely a tool but a form of 'future software' that acts as an optimal, complementary assistant for every individual, thereby contributing to the development of society as a whole."

※1: Regarding the New Structure (Scheduled for Implementation in July 2025):
https://prtimes.jp/main/html/rd/p/000000187.000022705.html
※2: Based on internal research

About PKSHA Technology Inc.
PKSHA, with the mission of "shaping the software of the future," offers a range of AI and AI Agents addressing social issues. These are deployed as tailored for industries such as finance, manufacturing, and education, as well as versatile products including "PKSHA AI Help Desk," and "PKSHA Chat Agent," The company supports future work styles and aims to foster a society where humans and software evolve together.
Company Name:PKSHA Technology Inc.
Location:Hongo Segawa Building 4F, 2-35-10 Hongo, Bunkyo-ku, Tokyo
Representative:Representative Director UENOYAMA Katsuya
URL:https://www.pkshatech.com/